Information on the status of your formal label applications, proposed (informal) labels, correspondence, formula applications and other submissions may be obtained by contacting the ALFD Customer Service Team at (202) 453-2250, toll free at (866) 927-ALFD (2533) between 8:30am - 4:30pm ET Monday through Friday (except Federal Holidays). You may also make an appointment to meet with a labeling or formula specialist or a supervisor.
Based on our goal of continuous improvement, we welcome your candid comments, suggestions and concerns. This information assists us in improving the service we provide to you.
You may expect professionalism, responsiveness, and courtesy because we strive to offer you the best service possible. We developed the following performance standards to help us perfect our services.
COURTEOUS - All of our employees treat you with the utmost respect and communicate with you in a polite manner.
PROFESSIONAL - We train our label specialists in a full range of services to meet your needs.
CONFIDENTIAL - We protect your proprietary information at all times.
Click here for additional information on ALFD's Customer Service Standards for Labeling