Permits Online: Forgotten User Name or Password | TTB: Alcohol and Tobacco Tax and Trade Bureau

Note: This page contains instructions and screenshots so you can see what to expect when using Permits Online, our online method of applying for a TTB permit, registration, or notice.

If you forget your user name, you may also log in using the email address you used to set up your account. When you have successfully logged in you will see an "Account Management" link located in the top right corner of the screen. This link will allow you to access your user name and other information regarding your account.

If you forget your password, select the link, "I've forgotten my password" and correctly answer the security question you established when you registered your account. Permits Online will send you an email with a temporary password. Log in using the temporary password. You will immediately be required to change your password for security purposes.

Careful! You cannot use your COLAs Online/Formulas Online user ID and password to login to Permits Online.

Password Rules

Your Permits Online password expires every 60 days. Change your password before it expires for continuous access. If you do not change your password on time, your account will be locked. For assistance unlocking your account, please call us at 877-882-3277, or contact us online.

Your password must meet the following requirements:

Minimum of 8 characters

Must contain each of the following:

At least 1 upper-case letter
At least 1 number
At least 1 special character: ! # $ % ^ * ( ) +

Your password cannot:

Contain your user ID
Contain the following special characters: ' " _ = & @
Start with a number or special character
Be any of your previous 10 passwords
Be a password that you have used in the last 48 hours

Go back to the Permits Online Help Center

IMPORTANT

Permits Online makes it easy for you to electronically apply for and update the permit, registration, or notice you need to operate a TTB-regulated business. Once you have registered to use Permits Online, just log in and follow the instructions and prompts for submitting your application package. There is no fee to apply.

NOTE

You cannot use your COLAs Online and/or Formulas Online username and password for this application. To unlock your Permits Online account or if you are having issues with the online application, contact us online or call Customer Support at 877-882-3277. Skip the phone calls and see our Online Help Center for password reset.

CONTACT US

For more information on the permit application process, contact the TTB National Revenue Center (NRC) toll-free at 877-882-3277 / 877-TTB-FAQS or submit an online inquiry. For technical assistance about Permits Online see our TTB Online Help Center.

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